Terms and Conditions of Sale (Online Orders)
The items in our Online Store are almost always In Stock. If the item
is In Stock we should be able to ship it out within 24 hours, if it’s
Out of Stock or for some reason we run out of a stock temporarily, we
will notify you about an estimated shipping date, if you approve the
estimated shipping date we’ll proceed with your order.
Minimum and Maximum Purchase
You must order at least $25.00 worth of merchandise to place an order. The maximum worth of merchandise that you can purchase online is limited to $2500.00 for security purposes.
All prices are in Canadian Dollar and all payments will be collected in Canadian Dollar.
Taxes will be charged on your order subtotal plus shipping automatically at check out based on your Ship To address.
Online orders can be shipped to Canadian destinations only, for US
and/or International orders please contact us. For every order, shipping
rate will be calculated and shown before payment.
We accept all major credit cards (Visa, MasterCard and American Express) through PayPal. You
don’t need to have an account with PayPal to be able to pay by your
credit card through PayPal and there’s no fee for you to send funds. Your credit card will be charged at the time you place your order.
Rova Products Canada
doesn’t collect your credit card information to process your order.
Your credit card payment processing will be handled on PayPal secure
servers. If you already have a PayPal account or want to sign up for a
PayPal account, then you need to enter your credit card information only
once, not for every order. If you don’t have a PayPal account or don’t
want to sign up for a PayPal account, then you need to enter your credit
card information for every order.
Orders with different Bill To and Ship To addresses as well as orders with more than $1000 worth of merchandise
need to be verified by phone and may require even additional
verifications. Our Customer Service will attempt to reach you at the
phone number that you provided for your account, to verify the order
with you. If Order Verification fails for any reason, your order cannot
be processed until we can verify it.
To track your order you need to login into your account to overview the status of your order(s).
Most orders ship within 24 hours. Orders placed during the weekend
cannot be shipped until Monday. Once shipped, it usually takes 5 to 10
business days for the delivery.Return and Refund Policy
Before returning a product you must first obtain a
Return Material Authorization (RMA) by contacting us or by submitting
your RMA request through our website. Refunds may be requested for
defective goods upon approval of your RMA request, and if returned
within 30 days of invoice date.
We cannot be responsible for packages lost during return.
Therefore, we highly recommend that your return be sent as an insured
package. The credit for your return will be processed through PayPal and
will be applied to the credit card used to make the purchase.
Every third party product you buy from Rova Products Canada is backed first by the product manufacturer’s warranty. Rova Products Canada also provides a 30 day limited warranty against defects by refund or replacement upon approval of your RMA request.
Terms and Conditions of Sale (Manufactured Products)This constitutes the standard terms and conditions by which Rova Products Canada
Inc. (“SELLER”) sells the products and services referred to in this
document to its clients (“BUYER”). No amendments or additions shall be
binding on SELLER unless agreed to in writing by an authorized
representative of SELLER.
The terms and conditions
set forth below shall constitute the sole, complete and exclusive
agreement between SELLER and BUYER and shall not be modified or waived
except by written agreement by an authorized representative of the
SELLER. All other terms, conditions, warranties, acceptances or other
communications between SELLER and BUYER are considered null and void to
the extent they conflict with the terms and conditions set forth herein.
Unless otherwise specified by SELLER, all items are delivered F.O.B. SELLER’s plant at Brampton, Ontario, Canada.
The sale price is based on the specifications provided by the BUYER to
SELLER and as per the Quotation provided from time to time by the
The price also includes charges for manufacturing, packaging and any
other directly attributed costs. The sales price does not include any
provincial, state or federal taxes applicable to this sales transaction.
Unless otherwise specified in writing, the sale price also excludes any
insurance, transportation, courier service, or mailing charges for the
listed items. Taxes will be charged in accordance with applicable
Provincial or Federal laws in effect at the time of sale.
- Terms of Payment
Unless otherwise specified, payment of all invoices is due in full
within 30 days of the date of Invoice. SELLER reserves the right to hold
shipments if BUYER’s account is overdue.
- Force Majeure
SELLER is not liable for loss from causes beyond its reasonable control.
This includes actions by any provincial, federal, state or local
government or any department or agency thereof; acts of God, natural
disasters, fires, strikes, lockouts, embargoes, wars, riots, equipment
failure, shortages in materials, transportation, utilities and other
vital supplies. In the event of a delay due to these reasons, the date
of delivery may be extended by a similar amount of time that is
reasonable in order to compensate for the delay.
SELLER warrants to the original BUYER only that all items delivered
hereunder shall conform to the BUYER’s specifications as provided for
the products supplied and shall be free from defects in material and
workmanship in normal use and service for a period of one (1) year from
the date of shipment. If within 15 days after receipt of any item by
BUYER, a defect resulting in nonconformity according to the foregoing is
discovered by BUYER, BUYER shall promptly notify SELLER of the
non-conformance and upon authorization return the item(s) to SELLER at
its warehouse in Brampton, Ontario. At SELLER’s discretion, SELLER may
then either ship to BUYER a conforming item or repair the returned item.
All risk of loss and damage to any item returned to SELLER shall remain
with BUYER until receipt of the item by SELLER.THE WARRANTIES SET FORTH
HEREIN SHALL BE THE EXCLUSIVE WARRANTIES BY SELLER AND EXCLUDE ALL
OTHER WARRANTIES, WHETHER WRITTEN, ORAL, EXPRESSED OR IMPLIED. ALL OTHER
WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY
PURPOSE ARE HEREBY DISCLAIMED. FURTHER, BUYER WAIVES ALL RIGHTS,
CLAIMS, OR CAUSES OF ACTION IN RELATION TO THE SALE OF ANY ITEM(S)
THE BUYERS’ REMEDY IS LIMITED TO REPLACEMENT, CORRECTION OF DEFECTS. THE
SELLER SHALL HAVE NO FURTHER OBLIGATIONS WITH RESPECT TO DEFECTS OR
NON-CONFORMANCE OF LISTED ITEMS, EXCEPT THOSES OBLIGATIONS LISTED ABOVE.
- Limitation of Liability
IN NO EVENT SHALL SELLER BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES (WHETHER ARISING IN WARRANTY, CONTRACT,
NEGLIGENCE, STRICT LIABILITY, ABSOLUTE LIABILITY, ACTUAL OR IMPUTED
TORT, PATENT INFRINGEMENT OR OTHERWISE) including, but not limited to,
loss of profits or revenue, loss of use of the item(s) delivered, cost
of capital, or claims of customers of the BUYER for such other damages,
whether on account of any nonconformance or defect in any items
furnished hereunder or delays in delivery thereof or services performed
thereon or any other nonconformance by SELLER. SELLER’s liability on any
claim, whether in contract, negligence, actual or imputed, strict
liability, absolute liability, tort or otherwise for any loss or damage
arising out of, connected with, or resulting from this or any future
purchase or the performance or breach thereof, or from the design,
manufacture, sale, delivery, resale, repair, replacement, installation,
inspection, operation or use of any items covered by or furnished by
SELLER shall in no case exceed the purchase price for the item or part
thereof which gives rise to the claim.
- Cancellation or Change
Cancellation or change of the order may only be by mutual written
agreement, signed by an authorized representative of SELLER and upon
payment by BUYER for reasonable cancellation charges. Cancellation
charges include, but are not limited to, administrative costs, costs of
labor expended and material procured with the purchase.
- Partial Invalidity
If any provision herein or portion thereof shall for any reason be held
invalid or unenforceable, such invalidity or unenforceability shall not
affect any other provision or portion thereof. These terms and conditions
shall be construed as if such invalid or unenforceable provision or
portion thereof had never been contained herein. Section headings here
are for convenience of reference only and shall not affect the
construction or interpretation of these terms and conditions.
Waiver by SELLER or BUYER of breach of any of the provisions herein
shall not be construed as a waiver of any other breach of any other
provision contained herein.
- Applicable Law
The construction and performance of this contract shall be governed and
interpreted by the Laws of the Province of Ontario and any and all
disputes arising hereunder shall be brought to Brampton, Ontario.